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Health Net Named by Newsweek to Annual "America's Best Customer Service" Ranking

Date: 11/23/21

The prestigious annual report is co-presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider.

Health Net has been named by Newsweek to the publisher's annual "America's Best Customer Service" ranking among health insurance plans.

At Health Net of Oregon, we have been dedicated to improving the health of the communities we serve and meeting the unique and diverse needs of our members for more than 80 years. Our employees are committed to helping our members achieve their health goals by connecting them to high-quality care, culturally appropriate services, and social supports.

For their annual America's Best Customer Service ranking in health care insurance, Newsweek selected and ranked brands based on a vast, independent survey by Statista Inc., the world-leading statistics portal and industry ranking provider. The survey asked questions of more than 25,000 U.S. consumers who either made purchases, used services or gathered information about products or services in the past three years.

Customers provided their feedback about different brands in several key categories, including quality of communication, professional competence, and range of services, customer focus and accessibility. A total of 160,000 customer evaluations were collected. Based on this input, Newsweek ranked brick & mortar companies, online retailers and service providers from 161 product and service categories.

This is the second time Health Net's excellent customer service has been recognized by external panels in the last three months. In July, Health Net was also ranked highest for customer service among Health Insurers in Forrester's proprietary 2021 US Customer Experience Index (CX Index™) survey. The ranking was based on responses from more than 85,000 US survey respondents from 13 US industries, including health care plans.