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Provider Digest | Volume 209

Date: 03/25/26

OHA Workshop for Providers: Navigating Vaccine Conversations

The Oregon Health Authority (OHA) is offering a comprehensive workshop designed to equip healthcare providers and immunizers with essential skills for effective vaccine discussions. This program offers an in-depth introduction to the principles of Motivational Interviewing (MI), focusing on its application to conversations about vaccines.

Participants will engage in interactive activities and real-world scenarios that illustrate the core concepts of MI, emphasizing collaboration and empathy. They will learn to skillfully use questions and reflective listening to encourage meaningful dialogue with patients. Additionally, the workshop covers approaches for providing information and advice that align with MI principles, ensuring that interactions are supportive and patient centered.

Continuing medical education: The American Academy of Family Physicians (AAFP) has reviewed Navigating Vaccine Conversations: The Motivational Interviewing Approach and deemed it acceptable for AAFP credit.

Facilitator: Carrie Bader, MPH, Boost Oregon Motivational Interviewing trainer

Training dates and locations: 

  • Portland:
  • Medford:
  • Bend:
    • June 5, 8:30 a.m.–4 p.m.
    • Central Oregon Community College, Health Careers Center, Room 230, 2600 NW College Way, Bend, OR
    • Register for Bend training

For more information, please visit the OHA website.

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Reminder: New Trillium Medicaid Prior Authorization Requirements Effective April 1, 2026

As part of our ongoing commitment to quality of care, Trillium is implementing prior authorization requirements for select behavioral health services. This change will help ensure our members receive the right care, at the right time, and at the right level of intensity. In addition, prior authorization enables us to better align services with clinical need, promote consistency across the system, and support care coordination—particularly for members with complex behavioral health needs.

Please review this notice about the prior authorization requirements taking effect on April 1, 2026.

For more information, visit the Frequently Asked Questions section of Trillium's Prior Authorization webpage. If you have additional questions, please contact Trillium Customer Service at 1-877-600-5472 (TTY: 711).

Thank you for your continued collaboration as we work together to strengthen quality and continuity of care for the Trillium members we serve.

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For Trillium Medicaid Providers: 2026 CCO Quality Pool Bonus Funds Program

The Oregon Health Authority (OHA) Quality Incentive Program uses quality metrics to demonstrate how well coordinated care organizations (CCOs) are improving the health of the communities they serve. Incentive metrics are integral to the success of the CCO model, encouraging health plans and their partners to develop innovative approaches to serve Oregon Health Plan members. These metrics measure quality of care, access to care, health equity, and health outcomes for individuals enrolled in CCOs.

Provider partners will receive an email with the "2026 Trillium CCO Quality Pool Bonus Funds Program" document, which includes additional details about eligibility, methodology, measure set, and more.

If you have any questions or would like to request the document, please connect with your Quality contact or send email to: OR_Quality@centene.com.

Thank you!

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Trillium Provider Orientation Sessions

Please join our Provider Engagement team for a hosted virtual orientation session for all new contracted providers and currently contracted providers who would like updates for 2026.

All sessions will contain the same content and will cover the following topics important to providers, including:

  • Trillium website – tips and tour of resources  
  • Introduction to provider portals      
  • Credentialing     
  • Claims submission     
  • Prior authorization check tool   
  • Interpreter services     
  • Family planning and women’s healthcare services   
  • Population Health case management services      
  • Behavioral Health services    
  • Free clinical trainings      
  • Access and availability provider appointment standards     
  • How to connect with your dedicated Provider Engagement Account Manager 

Note: If you need accommodations or would like to schedule an individual session for your team/provider group, please contact ORProviderExperience@TrilliumCHP.com.

We look forward to connecting with you!

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